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Leon Fayer

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I've talked at length about the importance of business process monitoring alongside of system monitoring, but in discussions I found that sometimes an overview and simple examples are not enough to convince people about the benefits of this approach. Business owners think they don't need to know anything about the operational performance of their systems as long as they have their numbers, and engineers often don't feel they need to invest time into understanding the business they are supporting in detail, finding examples shown too "common sense." One question we ask our engineers during an interview at work is to describe the process of how they would go about troubleshooting a hypothetical issue, given only the minimum information. We often hear from our clients things like, "our website is slow" and "something's wrong with registration" with no additional infor... (more)

Considerations for Selecting a Content Management System

Content Management Systems (CMS) have become one of the most powerful Internet-related products. What once was a gadget for web developers and technology geeks is now a must-have tool for multiple business units. Because of the pace at which the world of Internet technology changes, and the high demand for up-to-the-minute content, there are thousands of products (commercial and open source alike) that offer myriad features to companies in need of a solution for publishing their content. Unfortunately, over the past decade, the term "CMS" has become a buzz word, a commodity if y... (more)